![]() ![]() The screen will flash white and a screenshot will be saved to your Photos app. On iOS, press the Home button and the Sleep/Wake button at the same time. To take a screenshot of your Mac, press Shift-Command-3 (⇧⌘3). When describing cosmetic issues or anything else visual, it’s a huge help if you can include a screenshot that shows what you are seeing. External monitors? Any helper apps or extensions? Third-party keyboard? Jailbreaking or custom OS modifications? is also appreciated.ĭescribe how your device or configuration might differ from an out-of-the-box device. The model of your device - iPhone 6 Plus, MacBook Pro (Retina, Mid 2012), etc. The macOS version and build information or iOS software version that you are running, as well as any recent updates that have been applied (such as Security or video driver updates). On iOS, the in-app Settings include an About option. On Mac, version info can also be found by choosing the About item from the Application menu. This is automatically included if you use Contact Omni to generate your message. The name and version of the application that you’re using. Next up, we’d like more information about what you’re running, and how you’re running it: ![]() If we can reproduce it on our end, that dramatically improves our ability to test against this behavior and verify our fixes internally. These first few steps help us reproduce your bug. ![]() What did you expect to happen, and what happened instead? What steps did you take to trigger this behavior? What you were trying to do when the bug occurred? What makes a great bug report?Ĭertain things are always helpful for us to know, no matter the bug: We can be reached at or by using the Contact Omni option built into all of our apps (under Menu Bar > Help on Mac, and in the settings gear menu on iOS). The best way to submit your bug report will be to send it to us via email, including as much information about the issue as possible. Even if you think it’s an obvious issue that we’re probably already working on…we might not know about it, and we rely on external reports to inform us of things we might not be seeing over here. When something doesn’t work properly, or doesn’t work the way you think it should, we’d genuinely appreciate if you could let us know about it. You can have a direct impact on bringing the changes you wish to see to our software. Creating software means designing for an ever-changing platform, and by alerting us to issues you’re experiencing, you’re helping us address problems before they affect other customers. Thanks for helping us improve our software by reporting bugs! We strive to continue making our applications better, and part of that process involves identifying and reproducing bugs. ![]()
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